Refund policy
🥭 Return & Refund Policy (For Mango Orders)
1. Nature of Product
Our products are fresh, perishable fruits, so returns are limited and handled carefully.
2. Return Eligibility
Returns are accepted only in the following cases:
- Damaged or rotten mangoes received
- Wrong product delivered
- Missing quantity in the order
👉 You must raise the issue within 24 hours of delivery with:
- Clear photos/videos (preferably unboxing video)
3. Non-Returnable Cases
We do not accept returns/refunds for:
- Taste preferences or personal dislike
- Natural variations in size, color, or ripeness
- Minor external marks (common in natural fruits)
- Delay caused by incorrect address or unavailability
📌 (This aligns with standard policies where perishable goods are generally non-returnable unless defective )
4. Refund / Replacement Options
Once verified:
- ✅ Replacement (preferred) OR
- 💰 Refund to original payment method
5. Refund Timeline
- Processed within 3–7 working days after approval
- Time may vary depending on your bank/payment provider
6. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
7. Contact for Support
For any issues:
- 📩 Email: pesalam@suvai.shop
8. Important Note
We ensure quality packing and careful delivery, but since mangoes are natural products, slight variation is normal.