Terms of service
1. Overview
This website is operated by Suvai. By accessing or purchasing from our site, you agree to be bound by these Terms of Service, including all policies referenced herein.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the site under supervision of a guardian
3. Products & Pricing
- We sell fresh, natural mangoes, which may vary in size, color, and taste
- All prices are listed in INR and are subject to change without notice
- We reserve the right to limit quantities or discontinue products
4. Order Acceptance
- Orders are confirmed only after successful payment
- We reserve the right to cancel any order due to:
- Stock unavailability
- Pricing errors
- Suspicious or fraudulent activity
5. Shipping & Delivery
- Delivery timelines are estimates and may vary due to location or logistics
- Delays may occur due to weather, transport issues, or unforeseen circumstances
- Customers must provide accurate delivery details
6. Returns & Refunds
- Due to the perishable nature of mangoes, returns are limited
- Refunds/replacements are only provided for:
- Damaged or spoiled products
- Incorrect items delivered
- Issues must be reported within 24 hours of delivery with proof
7. Cancellations
- Orders can be cancelled before dispatch only
- Once shipped, cancellations are not allowed
8. User Responsibilities
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Interfere with website security or functionality
9. Intellectual Property
All content on this site (images, text, branding) belongs to Suvai and may not be used without permission.
10. Limitation of Liability
We are not liable for:
- Natural variations in fruit quality
- Delays caused by third-party logistics
- Loss due to incorrect delivery information
11. Privacy
Your personal information is handled as per our Privacy Policy.
12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site means you accept those changes.
13. Contact Information
For any questions regarding Terms of Service:
- 📧 Email: pesalam@suvai.shop