Shipping policy
🚚 Shipping Policy
1. Order Processing
- All orders are processed within 24–48 hours after confirmation
- Orders are shipped only after successful payment
- Orders placed on Sundays or public holidays will be processed on the next working day
2. Shipping Locations
- We currently ship across select cities in India
- Delivery availability depends on serviceable PIN codes
3. Delivery Timeline
- Estimated delivery time: 2–5 business days
- Metro cities: Faster delivery (2–3 days)
- Non-metro areas: May take slightly longer
📌 Note: Since mangoes are perishable, we aim for fastest possible delivery
4. Shipping Charges
- Shipping charges (if any) will be calculated at checkout
- We may offer Free Shipping on selected products or order values
5. Packaging
- Mangoes are packed in secure, ventilated boxes to maintain freshness
- We take extra care to prevent damage during transit
6. Delivery Conditions
- Please ensure someone is available to receive the order
- If delivery fails due to:
- Incorrect address
- Customer unavailable
👉 Re-delivery may not be guaranteed for perishable items
7. Delays & Exceptions
Delivery may be delayed due to:
- Weather conditions
- Transport or logistics issues
- High seasonal demand
We will keep you informed in such cases
8. Damaged or Spoiled Orders
If you receive damaged or spoiled mangoes:
- Contact us within 24 hours of delivery
- Share photos or unboxing video
👉 We will provide a replacement or refund after verification
9. Order Tracking
- Tracking details will be shared via SMS / WhatsApp / Email after dispatch
10. Contact Us
For shipping-related queries:
- 📧 Email: pesalam@suvai.shop